Refund policy

At Essential Wear, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, you may be eligible to return it within 30 days of receiving your order.

1. 30-Day Return Policy

You have 30 calendar days from the date you receive your order to request a return.

To be eligible for a return, the item should be:

  • Unworn and unused

  • In its original condition

  • In its original packaging, where applicable

  • Free from damage, stains, odors, or signs of use

  • Accompanied by proof of purchase or order information

Items that do not meet these conditions may not be eligible for a refund.

2. How to Request a Return

To start a return, please contact us within 30 days of receiving your order.

Please provide:

  • Your name

  • Order number

  • Item(s) you would like to return

  • Reason for the return

Contact us at:

Email: Dakota.essentialwear@gmail.com
Phone: 907-349-2890

Our customer service team will provide instructions for returning your item.

Please do not send items back before contacting us, as this may delay the processing of your return.

3. Return Shipping

Unless otherwise agreed, customers are responsible for the cost of return shipping for items they choose to return.

If an item arrives damaged, defective, incorrect, or otherwise does not match what was ordered, please contact us as soon as possible so we can review the issue and determine the appropriate resolution.

4. No Restocking Fees

Essential Wear does not charge restocking fees for eligible returns.

You will not be charged a restocking fee when an eligible return is accepted.

5. Refunds

Once we receive your returned item, we will inspect it to determine whether it meets our return requirements.

If the return is approved, we will process your refund within 7 business days after the returned item has been received and reviewed.

Refunds will be issued to the original payment method used to place the order.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

6. Refund Amount

For an approved return, the eligible purchase amount will be refunded to the original payment method.

Original shipping charges, if any, may not be refundable unless the return is due to an error on our part, such as receiving an incorrect or defective item.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include your order number and, when appropriate, photographs showing the issue. We will review the situation and work with you to determine the appropriate solution, which may include a replacement or refund.

8. Items That Are Not Eligible for Return

Items may not be eligible for return if they:

  • Are returned after the 30-day return period

  • Have been worn or used

  • Are damaged after delivery due to customer use

  • Are missing essential parts, packaging, or accessories where applicable

  • Cannot reasonably be resold due to their condition

9. Exchanges

If you would like to exchange an item, please contact us at Dakota.essentialwear@gmail.com. Exchange availability may depend on product availability.

10. Contact Us

If you have questions about our Return & Refund Policy or need assistance with a return, please contact us:

Business Name: Essential Wear

Email: Dakota.essentialwear@gmail.com

Phone: +1 907-349-2890

Address: 2327 Eureka St, Anchorage, AK 99503, United States

Business Hours: Monday–Friday, 9:00 AM–5:00 PM